NAKIVO’s MSP Backup Software

The NAKIVO solution provides all the features necessary to deliver powerful and profitable backup-as-a-service and disaster-recovery-as-a-service offerings to protect your clients’ virtual, physical, cloud and SaaS environments.

✓ Powerful BaaS and DRaaS
✓ All-in-one data protection
✓ Anti-ransomware protection
✓ Simple administration
✓ Built-in disaster recovery
✓ Per-workload subscription

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MSP Backup Solution Features

Advanced Multi-Tenancy

Advanced Multi-Tenancy

Create up to 1,000 isolated tenants and customize the interface to match your brand

Self-Service Portal

Self-Service Portal

Offload backup, recovery and replication tasks to tenants by configuring roles for users

Tenant Resource Allocation

Tenant Resource Allocation

Assign resources in your data protection infrastructure to your clients

All-in-One Data Protection

All-in-One Data Protection

Protect virtual, physical, cloud, SaaS and NAS/network shares from ransomware and data loss

Simple Administration

Simple Administration

Manage tenants via a web-based interface with a comprehensive view of all your tenants

24/7 Support

24/7 Support

NAKIVO’s customer support engineers are available 24/7 for uninterrupted backup services

MSP Backup and Recovery

  • Modular Architecture
    The modular architecture of the NAKIVO solution makes it simple to serve customers with IT infrastructures of any size and configuration. The solution is well-suited to the protection of small businesses and large enterprises alike.
  • Easily Scalable
    Build and maintain a scalable MSP business with a backup and disaster recovery solution that supports up to 1,000 tenants in one deployment of the solution.
  • Protection for All Infrastructures
    Protect a wide range of IT infrastructures: VMware vSphere, VMware Cloud Director, Microsoft Hyper-V, Nutanix AHV, Amazon EC2, Windows/Linux servers and workstations, Oracle Database, Microsoft 365 and NAS/network shares.
  • Make your backups and backup copies immutable in order to protect them from modification or deletion by ransomware. The immutability can be enabled for data stored in the cloud and a Linux-based local repository.
  • Excellent 24/7 Support
    You have the peace of mind that the NAKIVO support team is available 24/7 to ensure uninterrupted data protection for your clients and to help your business thrive.

Build a Powerful MSP Backup Platform with NAKIVO

Watch the short video to learn why NAKIVO Backup & Replication is one of the most reliable and profitable backup solutions for MSPs.

Why Choose NAKIVO’s Backup Solution for MSPs

One Solution, Multi-Platform Support

NAKIVO Backup & Replication is an all-in-one backup, operational recovery, replication and disaster recovery solution for different workloads:

Virtual: VMware vSphere, VMware Cloud Director, Microsoft Hyper-V, Nutanix AHV
Cloud: Amazon EC2
Physical: Linux and Windows servers and workstations
SaaS: Microsoft 365
Oracle Database
Network share data over CIFS/NFS protocols that is stored on NAS or physical machines

Multiple Backup Destinations

As a managed service provider, you can offer your clients a variety of backup targets to implement the 3-2-1 backup strategy and meet all their data protection needs, storage requirements and budgets:

Local storage
File shares (CIFS, NFS)
Tape (physical tape libraries and Amazon VTL)
Public clouds (Amazon S3, Wasabi, Backblaze B2, Azure Blob)
S3-compatible storage platforms
NAS devices
Deduplication appliances

With a range of backup destinations, your clients gain maximum protection for their workloads and you deliver successful MSP backup services.

Solid Ransomware Protection

Protect your client’s backup data from ransomware encryption, deletion and unauthorized access.

Send backups to immutable repositories to make backups immutable and improve ransomware resilience: Linux-based local repositories, Amazon S3, Wasabi, Backblaze B2, Azure Blob and other S3-compatible storage platforms.
Create air-gapped backups on tape, where your clients’ data is practically unreachable for ransomware.


Versatile Recovery Options for Any Scenario

Ensure swift recoveries in any data-loss event with a wide range of recovery options.

Flash Boot. Instantly boot VMware vSphere and Microsoft Hyper-V VMs from backups and migrate them to production for permanent use if necessary.
Instant P2V recovery. Instantly boot a VMware VM from a physical machine backup.
Cross-platform VM recovery. Migrate between VMware and Hyper-V environments or recover physical machines as VMs.
Instant granular recovery. Recover files and app objects (in Microsoft SQL Server, Active Directory, Exchange Server, etc.) to the original or a custom location with just a few clicks.

Advanced Multi-Tenant Architecture

With a single deployment of the NAKIVO backup solution for MSPs, you can create and manage up to 1,000 tenants or clients from the advanced MSP Console.

Tenant isolation. Tenants remain isolated and cannot access the environment and activities of other tenants.
Local and remote tenants. Create local tenants and add remote tenants with standalone instances of the solution from the same MSP dashboard.
Flexible tenant resource allocation. Allocate resources in your data protection infrastructure, including hosts, clusters, VMs, backup repositories, to tenants to meet their needs and manage their data protection activities.
Simplify tenant administration. NAKIVO’s solution provides advanced backup scheduling and automation options.
Self-Service Portal. Clients can be allowed to carry out their own backup and recovery activities.

Secure Connection to Remote Environments

Establish a secure connection to the remote IT infrastructures of your clients over a single port without having to establish a VPN connection with each client. Connect directly to your clients’ environments and manage their data protection activities, including performing backups/recoveries, adding or managing backup repositories, etc.

VMware Cloud Director Backup

When using VMware Cloud Director to deliver compute services to clients, MSPs need to make sure that client workloads are protected and recoverable if a data loss incident occurs. With the NAKIVO solution, you can easily back up VMware Cloud Director objects, such as vApps, individual VMs and vApp metadata to local storage, NAS, public clouds (Amazon S3, Wasabi, Backblaze B2, Azure Blob) and other S3-compatible storage platforms. When needed, you can restore objects directly to the Cloud Director hierarchy.

Offload Backup and Recovery Activities

Spend less time managing your MSP backup business and more time growing it. In the Self-Service Portal, tenants can manage their own backup, replication and recovery tasks. They can also configure complex offsite and onsite disaster recovery workflows for different scenarios and run them in one click. To control tenants’ access to the solution, assign roles to tenants and customize their access permissions at broad and granular levels.

Powerful Performance Boosting Features

NAKIVO’s solution has been designed with built-in tools for higher backup speeds, shorter backup windows and maximum storage savings. These powerful performance boosting features minimize the impact of data protection activities on core business operations.

Monitoring for VMware gives your clients the bird’s-eye view over their infrastructure performance.
Bandwidth throttling allows to regulate bandwidth consumption during working hours.
Network Acceleration reduces the amount of data transferred via your network.
LAN-Free Data Transfer helps optimize backup traffic.
Advanced integration with deduplication appliances like Dell EMC Data Domain (DD Boost), HPE StoreOnce (Catalyst) and NEC HYDRAstor (Universal Express).

NAKIVO’s MSP Backup Solution Pricing

Charged per workload/month

Several payment options for each edition

Purchase a subscription license of the NAKIVO solution for MSP backup services. To save money, opt for annual workload commitments.

The solution comes in three editions to help you meet your clients’ data protection needs:

MSP Pro: Backup and recovery for VMs, physical machines, Amazon EC2 instances and Microsoft 365
MSP Enterprise: Expanded capabilities with disaster recovery orchestration and more backup destinations, including cloud and tape
MSP Enterprise Plus: Full data protection capabilities, including Oracle Database Backup

24/7 support. All MSP editions include 24/7 support. Our highly-trained experts are always here to ensure that you can provide uninterrupted data protection service to your clients.

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Office 365 backup Pricing

  • Deploy in two minutes. Get the solution up and running in just two minutes.
  • Install anywhere. Install on Windows/Linux, NAS and deploy as a hardened VA or AMI.
  • Protect multiple environments. Get hands-on experience with data protection for VMware, Hyper-V, Nutanix AHV, Amazon EC2, Windows/Linux physical machines, network shares, Microsoft 365 and Oracle Database.
  • Protect backups against ransomware. Create immutable backups in local Linux-based repositories or in private and public clouds.
  • Back up to NAS, cloud or tape. Store your backup data on NAS appliances, in the cloud or on tape.
  • Instantly recover VMs, files and objects. Recover items to original and custom locations with just a few clicks.
  • Automate data protection. Orchestrate core data protection activities and optimize your workflow with advanced automation features.
  • Save storage space. Achieve remarkable storage savings with incremental backups, global deduplication, compression and swap data exclusion.
  • Increase backup speed. Use LAN-free data transfer and network acceleration to increase backup speed.

What You Get with NAKIVO’s Solution for MSPs

Simple Administration via a Web Interface

Manage all data protection activities via a centralized web interface. The intuitive web interface reduces administrative complexity, and data protection activities can be carried out anytime, anywhere. With a bird’s-eye view of your tenants, you can quickly allocate data protection resources, including hosts, clusters, VMs and backup repositories.

Increased Operational Efficiency

NAKIVO’s solution makes it easy and secure to offload data backup and recovery tasks to your clients. Assign highly customizable roles with specific permissions to tenants and decide how and who can access the Self-Service Portal. Such ease of handing over routine tasks helps streamline your MSP backup administration processes and spare time for growing your customer base.

Long-Term Archival with Tape Backups

Tape is reliable and one of the least expensive backup storage. The solution supports LTO3 and later physical tape libraries as well as the AWS Tape Gateway virtual tape library (VTL). NAKIVO’s solution also offers end-to-end tape backup and cartridge management, policy-based backup copy to tape and tape backup scheduling.


Direct Backup to Cloud

With backups easily sent to the cloud, your clients’ data is always available and accessible even in a data-loss event. The NAKIVO solution enables direct backups to Amazon S3, Azure Blob, Backblaze B2 and Wasabi cloud, where you can make backups immutable for a specified duration. You can also use other supported S3-compatible storage platforms and enable immutability for backup data. This way your clients’ backup data is ransomware-proof and cannot be deleted, modified or overwritten by anyone, not even by the root user.

Instant VM Recovery

With the NAKIVO solution for MSP backup services, your clients can benefit from near-zero RTOs facilitated by instant VM recovery. Business-critical VMs can be booted directly from compressed and deduplicated backups without having to restore the source machine first. Once the VM is operational, it can be migrated to production for permanent use. This functionality is available out of the box without any additional setup on your part.

Instant Granular Recovery

The instant granular recovery features offer your clients multiple ways of recovering deleted or corrupted files or application objects (Microsoft SQL Server, Exchange Server, Active Directory, etc.) Use the search box to find needed files and restore them to the original or a different location in seconds, regardless of whether your backup is stored locally, offsite or in the cloud. When choosing to recover files to the original location, all permissions are restored together with the files.

Site Recovery Orchestration for No Data Loss

Configure complex workflows for different disruptions and trigger them with one click when needed. Or let your clients do this in their Self-Service Portal. NAKIVO’s solution enables users to configure automated failover to the replica on another site in seconds and then failback to the production site when the problem is solved.

Make the Most of the NAKIVO Solution for MSP Backup Services

Automate Routine Tasks

Always at the forefront of backup automation, NAKIVO’s solution regularly introduces features to optimize your routine operations and reduce the likelihood of human error:

Create policy rules to automate the addition and exclusion of virtual and physical machines to backup tasks. By creating policy rules based on the machine name, size, location and other parameters, you can ensure optimal data protection without having to track every change in your clients’ environments.
Schedule backup tasks using the intuitive Calendar dashboard to ensure the optimal use of resources.
Integrate third-party solutions via HTTP APIs for further automation.

Protect and Recover from Ransomware

Send backups to a local Linux-based repository, a public cloud (Amazon S3, Wasabi, Backblaze B2, Azure Blob) or other S3-compatible storage platforms where they can be made immutable. Immutability protects data from changes and deletion, thereby preventing encryption of backup data by ransomware. With a backup copy at hand, you can quickly recover your data if ransomware blocks the production workloads.

Restore specific files and app objects in Microsoft SQL Server, Exchange Server and Active Directory.
Boot VMs directly from backups for fast recovery.
Restore physical Windows/Linux machines as VMs or migrate between Microsoft Hyper-V and VMware vSphere VMs.

Diversify Your Backup Targets

Store backups and their copies in different locations to avoid a single point of failure and ensure that your clients’ data is recoverable in any data-loss scenario:

Local storage
File shares (CIFS, NFS)
Public clouds (Amazon S3, Wasabi, Backblaze B2, Azure Blob)
S3-compatible private or public storage platforms
NAS devices


Offload Tasks to Tenants

Delegate data protection activities via the Self-Service Portal, where tenants can edit and update their inventory, manage backup storage, tasks, groups, local users, and user roles. Tenants do not have visibility of or access to other tenants’ activities. Use role-based access control to determine what your tenants can do in the Self-Service Portal.

Ensure Backup Recoverability

Create transactionally consistent backups and replicas of applications. Automatically verify that backups/replicas are usable for full VM and instant granular recoveries as soon as your tenants need them. The backup solution for MSPs runs a VM with networking disabled and takes a screenshot of the booted OS. Alternatively, the solution checks the availability of hypervisor tools installed on a VM.

Frequently Asked Questions

Can clients access the accounts of other tenants?

No. In a multi-tenant deployment, your tenants are completely isolated from each other. While tenants can perform a wide range of backup and recovery activities in the Self-Service Portal, they cannot access the environments and data protection activities of other tenants.

Can I check the status of my tenants?

You can get the aggregated view of your tenants in the Master Dashboard. The following information is instantly available to you:

Tenant status
Tenant name
The number of protected workloads and Microsoft 365 users.

From the Master Dashboard, you can also manage tenants, drill down into a tenant as well as search and apply filters to them.

What are the options for accessing clients’ remote resources?

If you have a VPN set up, you can use it to provide data protection services. But for a smooth experience for the clients and more customer-centric approach, NAKIVO’s solution offers Direct Connect. Use this feature to establish a secure, no-VPN connection to your clients’ resources directly via a single port. This way, you can forego the lengthy procedure of setting up a VPN connection while maintaining the security of remote access.

How do I allocate infrastructure resources to clients?

NAKIVO’s backup software for MSPs allows you to allocate data protection infrastructure resources to tenants. As a master administrator in the multi-tenant deployment of the solution, you can manage the number of workloads that can be protected, solution components installed, backup repositories and inventory items.

Can I offer replication as a service (RaaS) with NAKIVO?

Yes. You can replicate remote VMs running on client sites to the MSP data center. For client VMs running in the MSP data center, workloads can be replicated to a different server to ensure high availability and fast disaster recovery. Replication can be also performed from backups without affecting the client’s production environment.

Can I try MSP backup software from NAKIVO for free?

Yes. You can download the 15-day Free Trial of NAKIVO’s MSP data backup solution to see it in action. The trial offers all the features available in NAKIVO Backup & Replication. Download and deploy the solution in just a few minutes to see how it can help you take your MSP business to the next level.

“With NAKIVO Backup & Replication, the university saved time and money, while gaining peace of mind. I now spend the majority of my time not on backup administration, but on other IT-related tasks.”.
Edwardson A. Pedragosa Jr., Network Administrator at the Asia-Pacific International University
Boise Cascade
“NAKIVO’s fast VM backup and VM replication keep our critical VMs running at all times. If our VMware VMs failed, we would only need a couple of minutes to recover with VM failover and failback.”
Noel Peden, Applications Development Supervisor at Boise Cascade
“With NAKIVO Backup & Replication installed on QNAP NAS, the backup is 2.5X faster! We found a professional solution that covers all our needs, saves money, and provides reliability.”
Mickaël Masquelin, IT Department Manager at the IEMN
“With NAKIVO Backup & Replication, every hour that we save on VM backup administration can be translated into cost savings. NAKIVO Backup & Replication is resource-efficient in terms of installation and configuration. NAKIVO Backup & Replication is just what we needed.”
Samuel Riley, IT Manager at MyoKardia
One World Direct
“In NAKIVO Backup & Replication, we found a stable VM backup solution that lets us back up VMs faster and recover VMs in minutes, which is extremely helpful in order to keep our business operations available at all times.”
Steven Schmidt, System Administrator at One World Direct