Backup Solution for MSPs

NAKIVO Backup & Replication provides all the features necessary to deliver powerful and profitable backup-as-a-service offerings. Use the solution’s comprehensive data protection capabilities to protect your clients’ virtual, physical, cloud and SaaS environments. NAKIVO Backup & Replication offers all-in-one data protection, ransomware recovery, simple administration of multi-tenant environments and a per-workload pricing model.

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Features at a Glance

Advanced Multi-Tenancy

Advanced Multi-Tenancy

Create up to 1,000 isolated tenants and customize the interface to match your brand

Self-Service Portal

Self-Service Portal

Offload backup, recovery and replication tasks to tenants by configuring roles for users

Tenant Resource Allocation

Tenant Resource Allocation

Assign resources in your data protection infrastructure to your clients

All-in-One Data Protection

All-in-One Data Protection

Protect virtual, physical, cloud, and SaaS environments from ransomware and data loss

Simple Administration

Simple Administration

Manage your tenants via an intuitive web-based interface with a comprehensive view of all your tenants

24/7 Support

24/7 Support

NAKIVO’s customer support engineers are available 24/7 for uninterrupted backup services


  • Modular Architecture
    The modular architecture of NAKIVO Backup & Replication makes it simple to serve customers with IT infrastructures of any size and configuration. The solution is well-suited to the protection of small businesses and large enterprises alike.
  • Easily Scalable
    NAKIVO Backup & Replication allows you to build and maintain a scalable MSP backup business. Up to 1,000 tenants can entrust their data protection activities to you in one instance of the solution.
  • Protection for All Infrastructures
    NAKIVO Backup & Replication can protect a wide range of IT infrastructures: VMware vSphere, VMware Cloud Director, Microsoft Hyper-V, Nutanix AHV, Amazon EC2, Windows/Linux servers and workstations, Oracle Database and Microsoft 365.
  • Ransomware Protection
    Make your backups and backup copies immutable in order to protect them from modification or deletion by ransomware. The immutability can be enabled for data stored in Amazon S3 and a Linux-based local repository.
  • Excellent 24/7 Support
    You have the peace of mind that the NAKIVO support team is available 24/7 to ensure uninterrupted data protection for your clients and to help your business thrive.

Build scalable and affordable BaaS offerings with NAKIVO Backup & Replication

Watch the short video to learn why NAKIVO Backup & Replication is one of the most reliable and profitable backup solutions for MSPs.

Why Choose NAKIVO Backup & Replication as the Backup Solution for MSPs

One Solution, Multi-Platform Support

NAKIVO Backup & Replication is an all-in-one backup, granular recovery, replication and disaster recovery solution for virtual, cloud, physical and SaaS workloads. The solution can protect VMware vSphere, VMware Cloud Director, Microsoft Hyper-V, Nutanix AHV, Amazon EC2, Linux and Windows servers and workstations, Oracle Database and Microsoft 365 environments. The multiple deployment options allow you to install the solution on Windows, Linux or directly on a range of NAS devices. Once deployed, the centralized web interface provides you with fine-grained control over data protection activities and infrastructure resources.

Multiple Backup Destinations

As a managed service provider, you can offer your clients a variety of backup targets to meet all their data protection needs, storage requirements and budgets. With NAKIVO Backup & Replication, you can make sure your clients get all the functionality they need to implement the reliable 3-2-1 backup strategy. Backups can be stored on local storage, on file shares (CIFS, NFS), on tape (physical tape libraries and Amazon VTL), in public clouds (like Amazon S3, Wasabi Hot Cloud Storage, and Microsoft Azure), and on NAS devices. With a range of backup destinations, your clients gain maximum protection for their workloads and you deliver successful MSP backup services.

Solid Ransomware Protection

NAKIVO Backup & Replication offers a set of ransomware protection features for backups. Use S3 Object Lock in Amazon S3 or send backups to immutable storage in a local Linux-based repository to make backups. Immutability protects backups from encryption and blocking by ransomware. You can also create air-gapped backups on tape, where your clients’ data is practically unreachable for ransomware. For further protection, use two-factor authentication (2FA) and role-based access control (RBAC). With 2FA enabled, a code provided by the Google Authenticator mobile app or email is needed to access the solution and backups. 2FA can be enabled for your staff and for tenants with access to the Self-Service Portal.


Versatile Recovery Options for Any Scenario

NAKIVO Backup & Replication gives you a wide range of recovery options to ensure swift recoveries in any data-loss event. The Flash VM Boot feature makes it possible to instantly boot VMware vSphere and Microsoft Hyper-V VMs from backups and migrate them to production for permanent use if necessary. In addition, the solution offers cross-platform VM recovery between VMware and Hyper-V environments. For files and application objects (in Microsoft SQL, Active Directory, Exchange, etc.), you can perform instant granular recoveries to the original or a custom location with just a few clicks. Moreover, you can perform physical-to-virtual (P2V) recoveries by instantly booting a VMware VM from a physical machine backup.

Advanced Multi-Tenant Architecture

With a single instance of NAKIVO Backup & Replication, you can create and manage up to 1,000 tenants. Completely isolated from each other, these tenants represent your MSP backup clients. The solution’s multi-tenant mode also delivers flexible tenant resource allocation options. You can allocate resources in your data protection infrastructure, including hosts, clusters, VMs, Backup Repositories, and Transporters, to tenants to meet their needs and manage their data protection activities. Tenants remain isolated and cannot access the environment and jobs of other tenants. To streamline the process of managing a large number of tenants, the MSP solution provides advanced backup scheduling and automation options.


Secure Connection to Remote Environments

NAKIVO Backup & Replication is a backup solution for MSPs that allows you to establish a secure connection to the remote IT infrastructures of your clients over a single port without having to establish a VPN connection with each client. With the Direct Connect feature in NAKIVO Backup & Replication, you can connect directly to your clients’ environments and manage their data protection activities, including performing backups/recoveries, add or managing backup repositories, etc.

VMware Cloud Director Backup

When using VMware Cloud Director as a cloud service delivery platform, MSPs need to make sure that client workloads are protected and recoverable if a data loss incident occurs. With NAKIVO Backup & Replication, you can easily back up VMware Cloud Director objects, such as vApps, individual VMs and vApp metadata to local storage, NAS and the cloud (Amazon S3, Wasabi, etc.). When needed, you can restore objects directly to the Cloud Director hierarchy.

Offload Backup and Recovery Activities

NAKIVO Backup & Replication helps you shift some of the data protection activities to your clients so that you can spend less time managing your MSP backup business and more time growing it. In the Self-Service Portal, tenants can manage their own backup, replication and recovery jobs. To control tenants’ access to NAKIVO Backup & Replication, use role-based access control (RBAC) to assign roles to tenants and customize permissions at broad and granular levels. You can give your tenants just enough access in the Self-Service Portal so they can perform their own backup and recovery tasks.

Powerful Performance Boosting Features

NAKIVO Backup & Replication has been designed with built-in tools for higher backup speeds, shorter backup windows and maximum storage savings. These powerful performance boosting features minimize the impact of data protection activities on core business operations. Network Acceleration reduces the amount of data transferred via your network. Global Deduplication ensures that only unique data is stored across a backup repository regardless of the protected platform. You can optimize backup traffic even further with LAN-free data transfer for virtual machine backups. In addition, the solution offers advanced integration with deduplication appliances like Dell EMC Data Domain (with DD Boost support), HPE StoreOnce (with Catalyst integration, NEC Hydrastor and Quantum DXi.

Data Recovery

NAKIVO Backup & Replication Licensing

Choose the pricing model and software edition that works best for your business

Purchase a subscription license to start using NAKIVO Backup & Replication today as your solution for MSP backup services. The solution comes in three editions to help you meet your data protection needs: MSP Pro, MSP Enterprise, and MSP Enterprise Plus. To provide you with the greatest degree of financial flexibility, several payment options are available for these editions.

The subscriptions are charged per workload/month with a minimum of 10 workloads per order. To save money, opt for annual workload commitments.

All MSP editions of NAKIVO Backup & Replication include 24/7 Support for you and your clients’ needs. Our highly-trained experts are always here to ensure that you can provide uninterrupted data protection service to your clients.

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  • Deploy in two minutes. Get NAKIVO Backup & Replication up and running in just two minutes.
  • Protect multiple environments. Get hands-on experience with data protection for VMware, Hyper-V, Nutanix AHV, Amazon EC2, Windows/Linus physical machines, Microsoft 365 and Oracle Database.
  • Protect backups against ransomware. Create immutable backups in Amazon S3 and in local Linux-based repositories.
  • Recover from ransomware. Resume production workflow almost instantly after a ransomware attack without paying the ransom.
  • Back up to NAS, cloud or tape. Store your backup data on NAS appliances, in the cloud (Amazon S3, Amazon EC2, Microsoft Azure, Wasabi) or on tape.
  • Instantly recover VMs, files and objects Recover items to original and custom locations with just a few clicks.
  • Automate data protection. Orchestrate core data protection activities and optimize your workflow with advanced automation features.
  • Save storage space. Achieve remarkable storage savings with incremental backups, global deduplication, compression and swap data exclusion.
  • Increase backup speed. Use LAN-free data transfer and network acceleration to increase backup speed.

Why Managed Service Providers Choose NAKIVO Backup & Replication for BaaS

Reliable Multi-Tenancy

Using a single deployment of NAKIVO Backup & Replication, provide backup as a service (BaaS) to up to 1,000 clients. Manage your services from anywhere using a simple web-based interface that provides complete visibility into the tenants’ data protection resources and activities. Let your tenants monitor and manage their own data protection activities using the Self-Service Portal, where they are completely isolated from each other.

Solid Ransomware Protection

To make your clients’ backups immutable, store them in Amazon S3 or in a local Linux-based repository, where they can be protected from encryption or deletion by ransomware for as long as you need. To create air-gapped backups, send backup copies to tape as an additional security layer against ransomware. The solution allows you to follow the 3-2-1-1 backup rule to maximize the chances of successful recovery after ransomware. The rule requires at least 3 copies of business data on 2 different storage media, with 1 stored offsite and 1 air-gapped or immutable backup.

Simple Backup Data Tiering

NAKIVO Backup & Replication offers multiple onsite and offsite backup storage options to help you avoid a single point of failure. Depending on your organization’s retention policies and the frequency with which you need to access backup data, you can choose to store backups locally, offsite, in the cloud (Amazon S3, Wasabi, Microsoft Azure) or on tape. To simplify the process of creating backup copies, the solution delivers the Job Chaining feature. Use the feature to create a chain of backup copies triggered by a successful primary backup. For example, store daily backups onsite for easy access, send weekly backups to a public cloud and retain monthly backups on detachable storage kept offsite for long-term retention.

Instant Recovery

Instantly recover deleted/corrupted files and application objects in apps like Microsoft SQL Server, Active Directory and Microsoft Exchange, among others. Use the search function to find the files and objects, select from up to 4,000 recovery points and restore the necessary items to the original or different location in minutes. Boot business-critical VMs directly from backups to help your clients meet near-zero RTOs. Once the VM is operational, move it back to production for permanent use. The functionality is available out of the box without any additional setup. For mixed physical and virtual environments, recover physical Windows and Linux machines from backups as VMware vSphere VMs with the physical-to-virtual recovery feature.


Flexible Licensing

Avoid overhead costs with flexible licensing options. Purchase a pool of licensed workloads and distribute them between your clients based on each client’s needs. You can reassign workloads at any time to avoid wasting money on unused resources. NAKIVO Backup & Replication for MSPs is licensed on a per workload basis, where a workload is 1 VM (VMware vSphere, Microsoft Hyper-V, Nutanix AHV), 1 Amazon EC2 instance, a physical Windows/Linux machine (1 server or 3 workstations), 1 Oracle Database or 1 Microsoft 365 user. MSPs can license the solution as a monthly subscription or commit to an annual license for more savings.

Storage Cost Savings

NAKIVO Backup & Replication runs incremental backups using native VMware vSphere and Microsoft Hyper-V VM change tracking technologies (CBT and RCT respectively). The solution helps you save storage space by saving only the data blocks that have been changed since the previous backup. Additionally, NAKIVO Backup & Replication can exclude swap files and unused blocks from backups to reduce storage capacity requirements and improve the cost efficiency of your services.

Intuitive Step-by-Step Wizards

Whether providing a fully-managed or co-managed BaaS offering, both MSPs and clients benefit from a centralized web-based interface and easy-to-use wizards. Clients can use the Self-Service portal to carry out their own backup and recovery tasks without the need for any specialized training. All steps are clearly defined and ensure that data protection activities can be easily integrated into MSP workflows.

Automate Routine Tasks

Always at the forefront of backup automation, NAKIVO Backup & Replication regularly introduces features to optimize your routine operations. For example, you can create policy rules to automate the addition and exclusion of VMs to backup jobs. By creating policy rules based on VM name, size, tag, location and other parameters, you can ensure optimal data protection without having to track every change in your clients’ environments. Similarly, schedule backup jobs using the intuitive Calendar to ensure the optimal use of resources. In addition to driving down the cost of administration, the solution’s automation functionality reduces the likelihood of human error.

Protect and Recover from Ransomware

Use NAKIVO Backup & Replication to send backups to Amazon S3 or a local Linux-based repository, where they can be made immutable. Immutability protects data from changes and deletion, thereby preventing encryption of backup data by ransomware. With a backup copy at hand, you can quickly recover your data if ransomware blocks the production workloads. Restore specific files and app objects in Microsoft SQL Server, Microsoft Exchange, and Active Directory. Boot VMs directly from backups with the Flash VM Boot for fast recovery. With the Instant Physical-to-Virtual (P2V) feature, restore physical Windows/Linux machines to VMware vSphere VMs. Finally, you can recover cross-platform between Microsoft Hyper-V and VMware vSphere VMs.

Offload Tasks to Tenants

NAKIVO MSP backup solution can be partially administered by tenants. Delegate data protection activities via the Self-Service Portal, where tenants can edit and update their inventory, manage Transporters, Backup Repositories, jobs, groups, local users, and user roles. However, tenants do not have visibility of or access to other tenants’ activities. Use role-based access control to determine what your tenants can do in the Self-Service Portal. By offloading regular data protection activities to tenants, you can focus on other priorities key to growing your MSP backup business.


Enable Global Deduplication

Deduplicating your customers’ backup data in a way that is simple, reliable, and quick can help you reduce storage space requirements for VM backups. In NAKIVO Backup & Replication, all backups across a Backup Repository are deduplicated by default regardless of the protected platform. By excluding duplicate data blocks from backups, it is possible to reduce storage space by up to 30 times. If you are aiming for maximum efficiency in the utilization of disk space, NAKIVO Backup & Replication delivers advanced integration with deduplication appliances, such as EMC Data Domain (with DD Boost support), HP StoreOnce (with Catalyst integration), NEC NYDRAstor, and Quantum DXi.

Diversify Your Backup Targets

Store backups and backup copies in different locations to avoid a single point of failure and ensure that your clients’ data is recoverable in any data-loss scenario. NAKIVO Backup & Replication offers multiple data storage options: local storage, file shares (CIFS, NFS), public clouds (Amazon S3, Wasabi, Amazon EBS, Microsoft Azure), NAS appliances, and tape. The choice of the right combination of storage options for a client will depend on the type of business, on the client’s data protection needs, RTOs, and RPOs, among other factors.

Test Backups to Ensure Recoverability

NAKIVO Backup & Replication allows you to automatically verify VM recoverability. The backup software for MSPs runs a VM with networking disabled and takes a screenshot of the booted OS. You can see the screenshot in the web interface or receive it in your inbox. Alternatively, NAKIVO Backup & Replication checks the availability of VMware Tools or Hyper-V Integration Services hypervisor tools installed on a VM. The Instant Verification feature provides you with a reliable means of ensuring that backups are usable for full VM and instant granular recoveries as soon as your tenants need them.

Ransomware Data Protection


Helpful, comprehensive, up-to-date


Solution Brief

Choosing a solution to deliver backup and recovery services to SMBs? Read this solution brief to learn how NAKIVO Backup & Replication can help you deliver outstanding data protection for the different IT infrastructures and meet your customers’ evolving data protection needs.


Benefits Overview

Discover the reasons to choose NAKIVO Backup & Replication for delivering Baas and DRaaS to SMBs.



Discover how to create and what to cover in your Managed Services Agreement (MSA).


Build scalable and affordable BaaS offerings with NAKIVO Backup & Replication

Watch the short video to learn why NAKIVO Backup & Replication is one of the most reliable and profitable backup solutions for MSPs.

Watch the video

How to: Multi-Tenant Installation AND Configuration (MSP)

In multi-tenant mode, NAKIVO Backup & Replication allow you to manage up to 1,000 isolated tenants within a single instance of the solution. Learn how to deploy and configure NAKIVO Backup & Replication in multi-tenant mode as a virtual appliance.

Watch the video

How to Use Role-Based Access Control and Self-Service in NAKIVO Backup & Replication

This video shows you how to use role-based access control (RBAC) to allow tenants to carry out their own data protection activities in NAKIVO Backup & Replication. Watch the video to learn how to create roles and assign permissions in the multi-tenant mode.

Watch the video

Frequently Asked Questions

Can clients access the accounts of other tenants?

No. In a multi-tenant deployment, your tenants are completely isolated from each other. While tenants can perform a wide range of backup and recovery activities in the Self-Service Portal, they cannot access the environments and data protection activities of other tenants.

How can I manage access to NAKIVO Backup & Replication?

As a ransomware protection measure, enable two-factor authentication (2FA) to prevent unauthorized access to NAKIVO Backup & Replication. You can also restrict access to the solution using role-based access control. By assigning roles to users at the broad and granular levels, it is possible to facilitate administration while preventing accidental or malicious actions.

Can I check the status of my tenants?

You can get the aggregated view of your tenants in the Master Dashboard. The following information is instantly available to you: tenant statuses, names, logos, number of protected workloads, and Microsoft 365 users. From the Master Dashboard, you can also search for tenants, apply filters to tenants and manage tenants.

Where can I store backups?

You can choose among several storage destinations for your clients’ backups: local storage (including NAS), file shares (CIFS, NFS), a public cloud (Amazon S3, Amazon EBS, Microsoft Azure, and Wasabi) or tape. Send extra backup copies to different storage destinations to provide an additional layer of security for your clients’ data.

How does licensing for Microsoft 365 backup work?

NAKIVO Backup & Replication for Microsoft 365 is licensed on a per-user, per-month basis. With the license, you can manage data protection activities for Exchange Online, OneDrive for Business and SharePoint Online. The license comes with 24/7 Support and can be combined with any edition: MSP Pro, MSP Enterprise or MSP Enterprise Plus.

What are the options for storing client data in multi-tenant mode?

There are several ways to create backups for tenants in NAKIVO Backup & Replication for different infrastructures and recovery scenarios. You can back up clients’ workloads from multiple remote sites to your data center to maintain full control over their data. You can also create backups on your clients’ sites from your master site to ensure fast operational recovery or allow clients to handle their own backup and recovery activities. In addition, NAKIVO Backup & Replication offers backup and backup copy to the cloud and to tape.

Is clients’ backup data protected from ransomware?

NAKIVO Backup & Replication provides several layers of protection against ransomware attacks. Create ransomware-resilient backups to make sure that your clients’ backups cannot be encrypted, modified or deleted by ransomware. Store local backups in an immutable Linux-based repository or use S3 Object Lock for backups in Amazon S3. Don’t rely exclusively on passwords for logging in to NAKIVO Backup & Replication and enable two-factor authentication (2FA). Use role-based access control (RBAC) to prevent unauthorized access to data protection activities. Finally, as an extra precaution, backup copies can be stored on tape or on air-gapped storage. Keep your clients’ backups on a disconnected NAS or a removable drive to completely eliminate any risks.

How do I allocate infrastructure resources to clients?

NAKIVO Backup & Replication allows you to allocate data protection infrastructure resources to tenants. As a master administrator in the multi-tenant deployment of the solution, you can manage the number of workloads that can be protected, solution components installed, backup repositories and inventory items.

What types of backup can I perform?

You can perform image-based, incremental, app-aware backups for VMware vSphere, Microsoft Hyper-V, Amazon EC2, Nutanix AHV, Windows/Linux physical servers and workstations. The solution also supports SaaS backup for Microsoft 365 and backup for Oracle Database via RMAN. Incremental backups are implemented through VMware CBT, Nutanix CRT, Hyper-V RCT or a proprietary change tracking technology.

Can I reduce the size of backups?

Of course. NAKIVO Backup & Replication helps you optimize the storage space through incremental backups, Global Data Deduplication, and compression. The solution also excludes swap files and unused blocks each time you back up a VM. When combined, these approaches allow you to achieve a significant reduction in the backup storage space requirements.

Can I try NAKIVO Backup & Replication for free?

Yes. You can see the solution in action with the 15-day Free Trial for MSPs. The trial offers all the features available in NAKIVO Backup & Replication. Download and deploy NAKIVO Backup & Replication in just a few minutes to see how it can help you take your MSP business to the next level.

How can an MSP offer replication as a service (RaaS) with NAKIVO Backup & Replication?

NAKIVO Backup & Replication offers several deployment scenarios for an MSP to offer RaaS to clients. You can replicate remote VMs running on client sites to the MSP data center. For client VMs running in the MSP data center, workloads can be replicated to a different server to ensure high availability and fast disaster recovery. Replication can be performed from backups without affecting the client’s production environment.

Are there support services available for MSPs?

The MSP editions of NAKIVO Backup & Replication come with 24/7 Support. A team of experts will assist you in providing uninterrupted data protection and recovery to your clients. You can get help by phone, via the live chat in the Backup & Replication web interface or by email. There’s also an extensive online knowledge base that covers every aspect of the solution’s functionality, both for clients and MSPs.

What are the options for accessing clients’ remote resources?

There are several options for establishing a secure connection to remote tenants in NAKIVO Backup & Replication. You can use the Direct Connect feature to establish a secure, no-VPN connection to your clients’ resources directly via a single port. With this method, you can forego the lengthy procedure of setting up a VPN connection while maintaining the security of remote access. The Direct Connect option also offers a smooth experience for the clients, allowing for a more customer-centric approach. Alternatively, if you have a VPN set up, you can use it to provide data protection services.

“In NAKIVO Backup & Replication, we found a stable VM backup solution that lets us back up VMs faster and recover VMs in minutes, which is extremely helpful in order to keep our business operations available at all times.”
Steven Schmidt, System Administrator at One World Direct
“With NAKIVO Backup & Replication, the university saved time and money, while gaining peace of mind. I now spend the majority of my time not on backup administration, but on other IT-related tasks.”.
Edwardson A. Pedragosa Jr., Network Administrator at the Asia-Pacific International University
Boise cascade
“NAKIVO’s fast VM backup and VM replication keep our critical VMs running at all times. If our VMware VMs failed, we would only need a couple of minutes to recover with VM failover and failback.”
Noel Peden, Applications Development Supervisor at Boise Cascade
“With NAKIVO Backup & Replication installed on QNAP NAS, the backup is 2.5X faster! We found a professional solution that covers all our needs, saves money, and provides reliability.”
Mickaël Masquelin, IT Department Manager at the IEMN
“With NAKIVO Backup & Replication, every hour that we save on VM backup administration can be translated into cost savings. NAKIVO Backup & Replication is resource-efficient in terms of installation and configuration. NAKIVO Backup & Replication is just what we needed.”
Samuel Riley, IT Manager at MyoKardia

Need Help?

NAKIVO’s Support Team is always here to help if you encounter any issues. If you need assistance:
  • Browse the online knowledge base, anytime and anywhere
  • Contact support via the chat in the product interface
  • Contact us by email
  • Give us a call


NAKIVO Community Forum is a valuable information resource where you can:
  • Share your ideas with tech experts and fellow users
  • Discuss the latest news and upcoming product releases
  • Ask and answer questions about NAKIVO Backup & Replication
  • Learn more about the software capabilities

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