NAKIVO Helps a VoIP Provider Meet RTO with Site Recovery

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Company Site: www.voip24h.vn

VOIP24H, a VoIP provider from Vietnam, increased VM backup speed and met RTO with site recovery functionality, all with NAKIVO Backup & Replication.

Business Challenge

VOIP24H is one of the first service providers of Voice over IP, founded in 2012 in Vietnam. The company primarily focuses on providing VoIP solutions for virtualized call centers. VOIP24H also provides VoIP hardware and collaborates with different CRM and ERP solution providers in Vietnam, in order to create an all-in-one product for various businesses. The company’s IT infrastructure consists of a one data center, six servers, and a total of 100 virtual machines. Virtual machines store CRM data that is primarily made of historical information, such as history of calls, call logs, and recordings. CRM data is extremely important for VOIP24H, as CRM is their main tool for not only judging their employee’s performance and KPIs, but also is a necessary system for their customers to track various information. Keeping critical data safe and secure is key for the company, as 80% of their customers find data moderately important and 20% find data extremely important.

VOIP24H had been protecting their data by manually performing backups via snapshots, and had no professional product in place, designed specifically for virtualized environments. The whole VM backup process took a long time, and VM recovery was also long and cumbersome, as 30 to 60 minutes were needed to recreate a VM manually. The manual backup just engulfed too many of the company’s resources and too much of their IT team’s time to be constantly monitoring the whole process. Manual backup also proved challenging, as issues arose with servers’ incompatibility. Overall, the company really wanted an automated VM backup solution, designed specifically for virtual environments that could streamline VM backup and VM recovery for VOIP24H and protect their historical data to ensure successful daily operations for the company.

Solution

VOIP24H found a solution that solved all the previously mentioned issues in NAKIVO Backup & Replication. The product is simple to use, provides all the necessary functionality, is compatible with Linux, and is affordable for VOIP24H. NAKIVO Backup & Replication provides the company with automated VM backup, site recovery, and VM recovery, as well as global data deduplication and network acceleration. VOIP24H also selected NAKIVO Backup & Replication, due to the ease of access and management, all thanks to fast deployment and a user-friendly web interface. Currently, the IT team can operate the product smoothly and little learning was involved in getting to know the product.

When VM backups were done before with the help of snapshots, backup time was long and sometimes could take even weeks. On the other hand, with NAKIVO Backup & Replication, VM backup is automated with the help of rule-based policies for the backup jobs. The product scans the entire infrastructure and identifies new VMs to back up. Moreover, NAKIVO Backup & Replication backups live VM and application data. In addition, global data deduplication helps save storage space, while network acceleration improves backup time even more. “Now, VM backup is stable and reliable, the time it takes to back up the entire infrastructure improved significantly, and our IT team does not need to spend all their time on backup management,” says Truong Le Duc Toan, System Administrator at VOIP24H.

With NAKIVO Backup & Replication’s site recovery, VOIP24H can orchestrate and automate disaster recovery. Site recovery enables VOIP24H to achieve continuous delivery of IT services and withstand different type of disasters. With NAKIVO Backup & Replication, VOIP24H can create multiple site recovery jobs, update existing site recovery jobs, furthermore, site recovery helps VOIP24H meet their recovery time objective (RTO). “Site recovery functionality not only met our RTO, but even exceeded our expectations. This feature is vital for the success of our company, in order to avoid unexpected issues, if an actual disaster occurs,” says Truong Le Duc Toan.

Results

NAKIVO Backup & Replication provides VOIP24H Vietnam with automated and fast VM backup and site recovery, simple-to-use and user-friendly web user interface, as well as additional functionality like global data deduplication and network acceleration. VM backup was done manually before and could take weeks at times, while with NAKIVO Backup & Replication, VM backup is not only fast, but also automated. The IT team no longer needs to continuously spend time on backup management, as the product allows the team to schedule and run all the jobs. Previously, many tiring steps were performed, including VM configuration, while now the IT team can enjoy ease of use and management. “NAKIVO Backup & Replication helped us save time for our IT team and money for human resources. VM backups are fast and reliable, while we also meet our RTO requirement with site recovery functionality. NAKIVO Backup & Replication is just a right choice for us.” Says Truong Le Duc Toan.

About VOIP24H

Established in 2012, VOIP24H provides VoIP solutions to various businesses in Vietnam. The company helps businesses to effectively apply new technology for sales, marketing, customer care, and other departments. VOIP24H supplies VoIP equipment, sets up call/contact centers, rents IP PBX systems, and provides customer management software. With the desire to help their customers have diverse choices, VOIP24H connects with different carriers to expand their offerings. For more information, please visit www.voip24h.vn