Product Privacy Information

(27/12/2017)

NAKIVO recognizes that respecting user privacy is of utmost importance. This document describes the type of information that NAKIVO may collect or that you may provide when you purchase, download, install, access, or use NAKIVO software products described at nakivo.com (“Products”) and provides you information about NAKIVO privacy and data collection practices. NAKIVO provides additional information about how we collect and use information from our web site (https://www.nakivo.com/support/privacy-policy/).

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download or use the Product. By downloading, registering with, or using the Product, you agree to this privacy policy. This policy may change from time to time and such changes are accessible at: https://www.nakivo.com/support/product-privacy-policy/. Your continued use of the Product after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

If you have questions or concerns regarding this statement, you should first contact our site coordinator at marcom@nakivo.com or by postal mail to:

NAKIVO Headquarters

4894 Sparks Blvd.
Sparks, NV USA
89436-8202

Identifying Information. When you download, install, access, or use the Product you will be asked to provide the following identifying information: account user ID, password and your e-mail. The Product will also automatically collect and send NAKIVO your basic infrastructure data such as the operating system the Product runs on, hypervisors, repositories, and VMs in the product inventory, information on the Product license, and Product logs.

If you do not want us to collect this information do not download the Product or delete it from your device.

What NAKIVO Will Do With Your Information. The information we collect helps us to develop and improve our Products and deliver a better and more personalized experience to our end-users. NAKIVO may also use the information in an aggregate, non-identified form for research purposes and to help make sales, marketing, and business decisions. The information is retained by NAKIVO and will only be used by NAKIVO to support your customer relationship with NAKIVO by enabling NAKIVO to estimate our audience size and usage patterns, store information about your preferences, allowing us to customize our Products according to your individual interests, recognize you when you use the Product. NAKIVO may also use your e-mail to contact you about NAKIVO goods and services that may be of interest to you.

What Others May Do With Your Information. NAKIVO does not share, rent, or sell any personally identifying information (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time NAKIVO may use agents or contractors who will have access to your personal information to perform services for NAKIVO (such as database maintenance), however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for NAKIVO. In addition, NAKIVO may also share aggregate information about its customers to advertisers, business partners, and other third parties. For example, we might share that our users are x percent PCs users and y percent Macintosh users. None of this information, however, will contain personal, identifying information about our users. NAKIVO may also disclose information that it collects to comply with any court order, law, or legal process, including to respond to any government or regulatory request, to enforce its rights arising from any contracts entered into between NAKIVO and customers, such as the EULA, and if disclosure is necessary or appropriate to protect the rights, property, or safety of NAKIVO, its customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

Changes to this Policy

NAKIVO may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.

Contacting Us. If you have any questions about our privacy policy and/or the practices of our web site, you can write to:

NAKIVO Headquarters

4894 Sparks Blvd.
Sparks, NV USA
89436-8202