Welcome to NAKIVO
Customer Support Center!

Our Support Team is always here
to help and advise

Call Us

Our support engineers are standing by to assist

+1 702 605 4495 (Americas)

+44 207 193 1230 (Europe)

+886 2 2656-5927 (Asia)

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Write to Us

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NOTE: Technical Support is provided only in the English language

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Help us Help You

Send us a Support Bundle,
if you experience any technical difficulties.

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Support Hours

Monday to Friday:

  • Europe: 8am to 7pm CET Email and Phone
  • Americas: 8am to 7pm EST Email and Phone
  • Asia: 9am to 6pm GMT+8:00 Email and Phone

Saturdays, Sundays: Please send us an email message

Our Metrics

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Satisfied Customers*

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23 seconds

Phone response

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< 1 hour

Email response

Our Customers’ Feedback

San Francisco Public Defender’s Logo

"Support was present all the time during the trial period and very proactive in resolving our environmental issues. They provided assistance in a timely manner, which was a relief compared to our previous situation."

Rene Manzo,
Senior Information Systems Engineer, San Francisco Public Defender’s Office


"The level and depth of support we received under our simple trial membership completely blew away even some of the most costly 'elevated' support options we had as a paying customer with other companies. It was a phenomenal experience!"

Paul Bienvenu
Director of Information Technology, AETI

RvO Logo

"After testing several VM data protection products side by side, we realized that NAKIVO Backup & Replication, along with their highly responsive support team, was the best VM backup solution for our Backup as a Service offering."

Primoz Lah

Not Happy with Support? Send a Message to the CEO!

Technical support terms and conditions are covered by the NAKIVO Support Agreement.
*Based on NAKIVO Backup & Replication v7 Beta survey

Bruce Talley

Bruce Talley,